FAQ
Ordering & Payment
1. How does the made-to-order process work?
Each piece is handcrafted in Denmark and made specifically for you. Once your order is placed, production takes approximately 6-12 weeks. Once completed, your order will be shipped, and you’ll receive a tracking notification.
2. Can I return a made-to-order item?
Made-to-order items are crafted exclusively for each customer, so we cannot accept returns. However, if your product arrives damaged or faulty, please contact us within 24 hours, and we will resolve the issue promptly.
3. What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal. Secure payment ensures your details are always protected.
4. Can I change or cancel my order?
Changes or cancellations are only possible within 48 hours of placing the order. After this time, production begins, and modifications cannot be made.
Shipping & Delivery
5. Where do you ship?
We ship globally, with delivery times and fees varying depending on location. Local pickup in Copenhagen is also available free of charge.
6. How much does shipping cost?
Shipping costs depend on the destination and product size. You can find detailed rates on our Shipping Information page. For international orders, additional customs fees or taxes may apply.
7. How long does shipping take?
Once production is complete, shipping typically takes 3-7 business days within Europe and 7-14 business days internationally.
8. Is assembly required?
Our furniture is shipped flat-packed for easy delivery. Assembly is simple, and we include detailed instructions with each product.
Materials & Craftsmanship
9. What materials do you use?
We work exclusively with honest, natural materials such as solid wood and veneers, chosen for their quality and sustainability. Each piece is treated with natural linseed oil to enhance its beauty and durability.
10. Are the materials sustainable?
Yes, we are committed to sustainability. Our materials are responsibly sourced, and our made-to-order production model ensures no waste or overproduction.
11. Will my furniture look exactly like the photos?
Each piece is unique due to the natural variations in wood grain and texture. These differences are part of the beauty of working with organic materials.
Care & Maintenance
12. How do I care for my furniture?
Clean your furniture with a soft, dry cloth. Avoid harsh chemicals, and periodically reapply natural oil to maintain its finish.
13. Can I use the furniture outdoors?
Our furniture is designed for indoor use only. Exposure to moisture or direct sunlight may damage the materials.
Samples
14. Can I order material samples?
Yes, we offer wood finish samples to help you choose the best option for your space. Visit the Material Samples page to order.
15. Are samples free?
Samples are available for a small fee, which can be credited toward your purchase when you place an order.
Sustainability
16. How does Dialekt ensure sustainability?
We produce only what’s needed, working with local craftspeople and sourcing materials responsibly. By avoiding mass production, we reduce waste and environmental impact.
17. Where is the furniture made?
All Dialekt pieces are handcrafted in Denmark by small-scale artisans who share our commitment to quality and sustainability.
Customization
18. Can I customize my furniture?
While we don’t offer custom designs, you can choose from various sizes and material options available for each product.
19. Do you offer different finishes?
Yes, our pieces are available in finishes like Elm, Douglas Fir, and Oak. Samples are available to help you decide.
Support
20. What if my item arrives damaged?
Please inspect your delivery upon arrival. If there are any issues, contact us within 24 hours with photos of the damage, and we’ll resolve it immediately.
21. How can I contact customer support?
You can reach us at hello@dialekt.com. Our team is happy to assist with any questions or concerns.